PELLA RENTAL & SALES Events Rental Policy
DEPOSIT
A 50% non refundable deposit is required to hold your reservation. Pella Rental and Sales accepts cash, check, MasterCard or Visa for deposits due.
Deposits go towards your final amount due.
PAYMENT
All changes are due 10 days prior to the event date listed on your reservation. The balance is due on or before delivery/pick up. All orders must be pre-paid unless other arrangements have been made. We accept cash, check (preferred) or credit card for your final payment.
CANCELLATION
Deposits are non-refundable. Any cancellation of your order more or equal to 50% of your order will result in a loss of deposit. All changed are due 10 days prior to event date. Payments made after this date are non refundable. If rental items have been delivered/picked up–Full payment is due whether the items were used or not.
RENTAL PERIOD/PRICING
The rental rate on most party rental equipment is based 1-4 day rentals. Weekends and holidays count towards rental days. Rental charges apply whether equipment is used or not. Your initial order may be changed at any time. Please be aware that we have limited quantities of items, if your order is increased we can not always guarantee availability.
SET UP SERVICE
Our standard set up service includes standard set up/take down of dance floors, staging, and tents. It does not include set up or take down of tables, chairs, tent sides, backdrops, lighting, etc.
DELIVERY AND PICK UP
Delivery is available for all orders. Please call for delivery charges to your area. Standard delivery includes normal ground floor delivery during regular business hours (8am–5pm, Mon–Fri.) Additional charges may apply for non business hours, long distance handling, non ground floor deliveries, etc. Tables and chairs should be taken down and stacked in appropriate carts provided in a convenient location and protected from the elements. A pick-up fee will be charged per table/chair if this is not done. We try to accommodate all requests of delivery times, but can not guarantee time specific deliveries.
TENT SET UP
An Iowa One call is required to check for all underground lines. It is your responsibility to notify us of any personal underground/overhead/other obstacles. Pella Rental is not responsible for any damage on delivery/setup/take down. We will require specific information regarding the tent site to determine if tent set up is suitable. If determined the site is not suitable, Pella Rental and Sales has the right to refuse set up in that area. Tent set up requires sufficient space. (ex: 40×60 requires a 52×72 space) Pella Rental will arrange a set up time that fits both your and our schedule. Pella Rental will not allow set up if we feel the conditions would put our crew in danger (lighting, high winds, etc). Pella Rental will make the final call when set up will occur.
LINEN AND SKIRTING
Please have linen orders and final counts in 2 weeks before your event. Please speak with us about this for more detail. Linens do not need to be laundered. Please place all linens back in containers (if any) that were provided. Skirting must be placed back on the green hangers provided. Skirting hangers and clips must be returned. Additional charges will apply to the damaged skirting/linens. Charges can include rental and replacement cost of damaged item. Damaged skirting/linens include but are not limited to mildew, burns, stains, tears, and wax.
DAMAGES
Customers will be charged replacement costs for any damaged, missing, or broken items. Responsibility for equipment remains with the lessee from time of delivery/pickup to time of return to Pella Rental. Please be sure equipment is protected from weather and secured when not in use. Exposure of equipment (tables, chairs, linens, skirting, etc.) to the elements will incur additional charges to fix or replace the rental item. No Tape, Glue, Tacky, or other sticky substances are to be used on any of our products. A clean up fee will be charged.
For our full Terms and Conditions, please email a request to annie@pellarental.com